This area of our website has been tailored to provide our employees with the most up-to-date information and guidance relating to Company Policies & Procedures, Employee Expectations and information/guidance relevant to workplace requirements.
This section is maintained and updated regularly, however should you have a suggestion to something which may be beneficial to your fellow colleagues, please send these to Lee Copland (Training & Development) at lee@safe-taysecurity.co.uk for them to be considered and if necessary, added to this section.
Please Note: Content within the “Staff Links” area is subject to change without notice, therefore it is advised that you bookmark this and regularly check it for adaptions/changes/removals or additions.
All information listed in this section is strictly confidential and should only be shared amongst people employed by, or on behalf of Safe-Tay Security Services LTD.
You can navigate the staff area by clicking the + or – symbols to expand/collapse each section.
The following outlines the Stewarding Discipline Requirements
- Stewards must present themselves for duty in appropriate attire.
- Any Steward who reports for duty under the influence of alcohol or drugs, or suffering from the after effects will not be deployed on the day in question, and will be dismissed.
- Any Steward in possession of a mobile telephone must ensure that the telephone is switched off throughout the period of deployment and not used.
- Stewards are not permitted to bring children into the stadium with them.
- Stewards are required to perform their duties as instructed by their Supervisor – Any Steward who refuses to do so will be dismissed.
- Stewards are advised that they, like our customers, are bound by the Ground Regulations and should be of acceptable behaviour/demeanour. Stewards must be seen to be attentive at all times. Stewards must not be seen to be smoking, eating or drinking whilst the Stadium is occupied by members of the public.
- Corporate Stewards are not permitted to partake in hospitality.
- Stewards must ensure that their section or area of the Stadium is cleared of spectators, checked for damage/faults/lost property and secure before leaving at the conclusion of the event.
Steward Responsibilities:
- Attend at the given dates and times as directed by the shift booking and allocation system.
- Attend any required pre/post event briefings.
- To be responsible for the safety and comfort of customers and staff.
- Carry out pre or post safety checks as instructed by supervisors and/or the client.
- To staff entrances, exits and other key safety points as instructed by supervisors and/or the client.
- Constantly monitor the public in your assigned area checking for signs of distress or overcrowding and act in accordance with standing instructions.
- Assist in the prevention of overcrowding.
- To control and direct the public entering and leaving the event and to assist in this movement.
- Ensure that gangways and exit/evacuation routes in your area are kept clear.
- Enforce and immediately report any breach of Legislative Requirements to their Supervisor.
- Know the location of the First Aid Rooms.
- Be fully conversant with any methods or messages used to alert staff that an emergency has arisen.
- Be capable of recognizing potential fire hazards and suspect packages, reporting such matters immediately.
- Promptly comply with any instruction given by a Supervisor/Manager.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor.
- Report immediately to a Supervisor any damage or defect which is likely to pose a threat or danger to public safety.
- Assist as required in any evacuations.
- Comply with the relevant instructions and guidance contained in the Stewards Operational Handbook or briefings.
- To undertake specific duties in an emergency or as directed by a Supervisor/Manager/Safety Officer.
- Attend all required training / top-up training as required.
BEHAVIOURS EXPECTED OF SUPERVISORS – NO EXCEPTIONS
- Speak to people how you expect to be spoken to yourself.
- You yourself, your fellow supervisors and Ops are not in any position to berate or “get onto” any staff member.
- Incidents involving staff members should be reported directly to the Safe-Tay Mobile – 07837084485
- Any instances where staff are berated in front of other staff will raise disciplinary action by the office.
- You are expected to lead from the front, not he back – do not dictate.
- You are expected to wear the correct uniform as stipulated by the office to set an example to staff.
- You should be a team player, display professionalism and have the companies interests at heart.
- You are expected to value each member of your team equally, no exceptions.
- Show respect and consideration to both management and employees.
- You should be adaptable and willing to cooperate with last minute changes.
- You should support your fellow supervisors and staff in the undertaking of their duties.
- You should take a lead in helping staff understand the requirements of their job role. This includes onsite familiarisation, direction, advice and guidance.
Those employed by Safe-Tay are representatives of our Company and our Clients whilst deployed – As such, your appearance should reflect our Principles and Values at all times.
You must report for work wearing appropriate attire:
- Black Dress Trousers or Combat Trousers (Ripped Denim, sports wear, joggers, etc is not acceptable)
- Black or White: Shirt/Blouse, Plain Polo Shirt/T-Shirt, Company Polo Shirt
- (Football shirts and/or colours are strictly prohibited)
- Plain black jumper/hoodie/fleece/cardigans (must be plain with no prints/logos)
- Black Dress Shoes or Combat Boots (Trainers/Sports Footwear is not acceptable)
Ensure your uniform is kept clean and presentable
- Ensure you maintain good personal hygiene (cleanliness and grooming of facial hair)
You are also required to wear any HI-VIS provided by the company or client which must be returned at the end of your deployment.
SIA Licenced Stewards must have their licence on display at all times as stipulated by the SIA Licensing Conditions.
The Level 1 Introduction to Stewarding at Spectator Events is designed to give you a “head start” into understanding the responsibilities and requirements of Stewarding.
It is required by anyone working within a designated sporting ground.
It gives those working within a Designated Sporting Ground an understanding to the Safety Steward role ,its associated responsibilities and requirements supported and tailored to the needs and expectations of our company and our clients.
As a key part of our commitment to our clients, this training is provided in-house by our Designated Trainer(s) and forms part of our ongoing training and development commitment to our staff.
This training is mandatory and is typically refreshed every 12 months.
Upon completion of a Level 1 Introduction to Stewarding at Spectator Events; staff are eligible to proceed forward onto an ITA Funded Highfield Level 2 Award in Understanding Stewarding at Spectator Events (RQF) through our Partner Agency Hawkhill Training Services.
To access the Instructions for the Induction, please go to Training – Inductions — Safe-Tay Security Services LTD
This page is password protected. You can request the password by sending an email to lee@safe-taysecurity.co.uk
Within a Designated Sporting Ground, two way radios (walkie talkies) are only permitted for use by designated Supervisors & Depute Supervisors. No other radio by any other person should be in use unless express permission is obtained from a senior.
Anybody found to be using a radio without good reason will be instructed to turn it off, or will have it stored securely until the conclusion of an event.
Those with Radios have a responsibility to ensure that:
- Their radio is in full working order.
- They are using a headset (earpiece) which is in full working order.
- They follow the clients protocols – callsigns if applicable.
IF ANY STAFF HAVE OR BRING A RADIO WHO IS NOT MEANT TO BE ON ACTIVE COMMS, WHO THEN CAUSES AN IMPACT TO SAFETY THROUGH IMPROPER USE; THE RADIO WILL BE TX PROHIBITED PERMANENTLY OR UNPROGRAMMED.
Supervisors Briefing Guide
The following points should be covered as part of your stand briefing.
Points to Cover:
- Stand layout & familiarity
- Location of Exits (including alternatives)
- Location of Fire Fighting Equipment
- Location of Toilets
- Location of Catering Facilities
- HOT Protocol
- Safety Officer Eris Protocol
Stand layout & familiarity
Ensure stewards are fully aware of the stadium layout in the particular in which you are working.
If they require familiarisation, then allow them to have a brief walk around to understand the layout.
Location of Exits (including alternatives)
Identify the location of all viable fire escapes within the particular area of the stadium in which you are working.
This should also cover what alternative exit routes are viable should a primary exit route be unavailable.
Location of Fire Fighting Equipment
Identify the location of Fire Fighting equipment within particular area of the stadium in which you are working – this should include the location of fire extinguishers/blankets, fire call points, automated fire shutters etc.
Location of Toilets
Location of the male / female / disabled toilets within the particular area of the stadium in which you are working.
These should be thoroughly checked to ensure the are suitable for use and do not present any risk / hazards.
Location of Catering Facilities
Location of catering facilities and any queue requirements that are in place, including acceptable payment methods for customers.
Power Isolation in Catering Spaces
Each catering facility will have a shut off switch located just inside the door (this is usually a box switch – yellow cased with red turn dial – turning this will isolate the catering unit’s power in the event of an electrical fire).
HOT Protocol
Ensure staff understand the HOT Protocol for dealing with suspicious items.
Is it HIDDEN? Has the item been deliberately concealed or is it obviously hidden from view?
Is it OBVIOUSLY suspicious? Does it have wires, circuit boards, batteries, tape, liquids or putty-like substances visible? Do you think the item poses an immediate threat to life?
Is it TYPICAL? Is the item typical of what you would expect to find in this location?
What actions are undertaken?
- Do not touch it.
- Do not use any radio devices within 15m of a suspicious item.
- Move yourself and others away from the suspicious item.
- Report it immediately your Supervisor.
- Make immediate enquiries to trace the owner.
- Did anyone see who left it?
- Can CCTV be checked?
- Does it have a label identifying the owner?
Safety Officer Eris Protocol
In the event of a Stadium Evacuation being considered, the following message will be broadcast over the stadiums public address system (Tannoy):
“Would Safety Officer Eris please contact the control room immediately” – (x2)
IT IS CRUCIAL THAT ALL STEWARDS FOLLOW THE INSTRUCTIONS OF THE DESIGNATED SUPERVISOR AND/OR THE APPOINTED SAFETY OFFICER OF THE STADIUM.
On hearing this message, stewards should:
- Entry turnstiles: immediately cease access to the stadium by standing within the turnstile preventing public access.
- Fire Exit Doors: Immediately OPEN the door securing the door in a locked open position using the hooks provided.
- Lower Tier of Stands: make your way immediately to track side facing the crowd.
- Upper Tier of Stands: make your way to the front of the upper tier by the exit stairs.
- Traffic: Return immediately to your Road Closure and redeploy barriers.
By ensuring that the above steps have been done, we are now in a position to, if needed evacuate the stadium.
Should the call be made to evacuate:
There will be a message broadcast over the stadiums public announcement system instructing the public to exit the stadium via their nearest available exit whilst following the instructions of Stewards and Police (if present).
Stewards are then responsible for guiding the public out of the stadium through the appropriate exits, ensuring that the stadium stands are empty.
No Need to Evacuate?
Should there be no requirement to evacuate the stadium, the following message will be broadcast:
“Would all stewards please return to their duties”
Stewards should then return to normal duties, securing any doors which have been opened, resuming entry to customers through turnstiles etc
Any issues with staff not understanding the above requirements should be reported directly to the office.
In the event of a Stadium Evacuation being considered, the following message will be broadcast over the stadiums public announcement system (tannoy):
“Would Safety Officer Eris please contact the control room immediately” – (This message will typically be repeated twice)
IT IS CRUCIAL THAT ALL STEWARDS AND SECURITY FOLLOW THE INSTRUCTIONS OF THE DESIGNATED SUPERVISOR AND/OR THE APPOINTED SAFETY OFFICER OF THE STADIUM.
On hearing this message, stewards should:
- If positioned on an Entry turnstile, immediately cease access to the stadium by standing within the stile preventing
public access. - If position on an Exit Door or Fire Exit, immediately OPEN the door securing the door in a locked open position.
- If positioned within a Lower Tier stand, make your way immediately to track side facing the crowd.
- If positioned in an Upper Tier stand, make your way to the front of the upper tier by the exit stairs.
By ensuring that the above steps have been done, we are now in a position to, if needed evacuate the stadium.
Should the call be made to evacuate:
There will be a message broadcast over the stadiums public announcement system instructing the public to exit the stadium via their nearest available exit whilst following the instructions of Stewards and Police in a controlled manner. Stewards are then responsible for guiding the public out of the stadium through the appropriate exits, ensuring that the stadium stands are empty
No Need to Evacuate?
Should there be no need to evacuate the stadium, the following message will be broadcast: “Would all stewards please return to their duties”
Stewards should then return to normal duties, securing any open doors.
SPECIFIC DUTIES BY DEPLOYMENT:
Should a pyrotechnic or flare be discovered during searching inform your supervisor or the police immediately (who ever is closest)
If a pyrotechnic or flare is set off within the ground, your primary responsibility is to keep the public away from the device.
ONLY appropriately trained staff, who have access to the correct PPE and storage should recover and remove them to safety.
Staff training on the “Safe Handling and Removal of Pyrotechnics and Flares” is available – Those interested in receiving this training should contact Lee Copland (Senior Team) by email to enquire: lee@safe-taysecurity.co.uk
As part of our continued commitment to our employee development, we welcome all our staff to complete the ACT Awareness & ACT Security Terrorism Modules.
The SIA developed the both of the ACT Training Modules in partnership with the National Counter Terrorism Security Office and the Centre for the Protection of National Infrastructure.
ACT Awareness & ACT Security is free, specialised training for front line security operatives and those that work within public space events.
The custom-built training provides up-to-date counter-terrorism knowledge to help operatives prepare for and respond to terrorist incidents whilst on duty.
Full details and how to access these courses can be found here: https://www.safe-taysecurity.co.uk/ACT/
These course will take around 1 hour 15 mins to complete and can be done in the comfort of your own homes.
Its flexible delivery will allow you to pause and save progress.
Unattended Items
Use the HOT (Hidden, Obvious, Typical) protocol to inform your judgement:
Is it HIDDEN?
- Has the item been deliberately concealed or is it obviously hidden from view?
Is it OBVIOUSLY suspicious?
- Does it have wires, circuit boards, batteries, tape, liquids or putty-like substances visible?
- Do you think the item poses an immediate threat to life?
Is it TYPICAL?
- Is the item typical of what you would expect to find in this location?
What to do
- Do not touch it.
- Make immediate enquiries to trace the owner.
- Did anyone see who left it?
- Can CCTV be checked?
- Does it have a label identifying the owner?
Remember – If you think it’s suspicious, REPORT IT – to Security, Management or the Police.
Now apply the 4Cs (Confirm, Clear, Communicate, Control) protocol: – Consider contingency arrangements for ballot box security under evacuation protocols
CONFIRM the item is suspicious:
- if the item is assessed to be unattended rather than suspicious, examine further before applying lost property procedures.
- However, if HOT leads you to believe the item is suspicious, apply the 4Cs.
CLEAR the immediate area:
- Do not touch it.
- Take charge and move people away to a safe distance. Even for a small item such as a briefcase move at least 100m away from the item.
- Keep yourself and other people out of line of sight of the item. It is a broad rule, but generally if you cannot see the item then you are better protected from it.
- Think about what you can hide behind. Pick something substantial and keep away from glass such as windows and skylights.
- Cordon off the area.
COMMUNICATE – Call 999
- Do not use mobile phones or radios within 15 metres of the item.
CONTROL access to the cordoned area
- Staff and members of the public should not be able to approach the area until it is deemed safe.
- Try and keep eyewitnesses on hand so they can tell police what they saw.
Ask for Angela Scheme
The ‘Ask for Angela’ scheme was designed for people to discreetly ask for help if they feel they are in an uncomfortable situation.
Ask for Angela is the national scheme that helps anyone who is feeling vulnerable on a night out to get the support they need.
They may be on a first date and the person isn’t who they said they were and is acting in a strange manner. They may be out with people they don’t know too well, and someone is giving them too much unwanted attention.
The person that is feeling uncomfortable should be able to go the bar or approach security staff and mention ‘Angela’. They may word this in various ways, but if they mention the name ‘Angela’ the following steps should be taken.
If someone approaches you and ‘asks for Angela’:
• Don’t make a big fuss.
• Offer to take the person asking for help to a part of the venue not in sight of the public or the potential threat.
• Ask what the issue is?
• Offer to call the person a taxi or call a friend or family member to come & collect them.
• Ask security to request the person causing the distress to leave.
• Ask the person in distress what they want to do?
• Do not allow the person asking for help to leave the venue in sight of the person causing the distress.
(ONLY ACCESSIBLE to SIA Licence Holders)
• It is accredited by Highfield and equals to Level 2 qualification in welfare and vulnerability.
JOB DESCRIPTIONS - VENUE SPECIFIC
Areas of Work; Concourses
Vomitories
Stands
Pitchside
Role; Safety Steward
These Stewards are not normally expected to be involved with searching or ejecting spectators.
Their role is one of customer care and they will be expected to call on a Supervisor or specialist stewards for assistance in dealing with breaches of Ground Regulations, searching or ejecting.
General requirements of a Steward
You should be fit, active and have the character and temperament to carry out the duties of a Steward.
You should possess good communication skills and be of sound character.
You must be able to attend most first-team home fixtures and other major events held at the stadium.
You should be polite, courteous and helpful to all supporters.
Whilst on duty you will adhere to the Club dress code and be clean and tidy.
You are not engaged to watch the game, but are expected to concentrate on your area of responsibility.
You will not wear team colours whilst on duty.
You should not, whilst on duty, eat, drink or smoke in view of the public.
You should not consume alcohol before or during a tour of duty.
You should never celebrate the team scoring a goal.
You should never show hostility or use obscene or offensive language to any supporters.
You should never act in any way likely to bring discredit on the Club.
Duties include;
- attend the Stadium at given dates and times as dictated by the Safety Officer/Deputy Safety Officer or Chief Steward.
- Attend the pre-event briefing and ensure all information is understood.
- Do not leave the Stadium after ‘signing in’ until the end of your duties.
- Undertake pre-match and post-match stand checks.
- To be responsible for the safety and comfort of spectators within a designated area at all times.
- Carry out pre match and post-match safety checks as instructed by Supervisor.
- To staff entrances, exits and other key safety points within the Stadium.
- Constantly monitor the spectators in your area checking for signs of distress or overcrowding and take action in accordance with standing instructions
- Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with
- To control and direct spectators entering and leaving the Stadium and to assist in this movement.
- Ensure that gangways and exit/evacuation routes in your area are kept clear.
- Identify and investigate any incident or occurrence among spectators reporting findings to a supervisor. Where appropriate complete the relevant
- Incident/Offence Report.
- Enforce and immediately report any breach of the Ground Regulations to Supervisor.
- Know the location of and be able to operate effectively the firefighting equipment at the Stadium.
- Be able to provide basic First Aid if required.
- Know the location of the First Aid Rooms located within the Stadium.
- Be fully conversant with any methods or messages used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer.
- Promptly comply with any instruction given by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer or Police Officer.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer or Police Officer.
- Report immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer any damage or defect which is likely to pose a threat or danger to spectator safety eg damaged seat or barrier.
- Assist as required in the evacuation of spectators etc from the Stadium.
- Comply with the relevant instructions and guidance contained in the Stewards Operational Handbook.
- To undertake specific duties in an emergency or as directed by the Safety Officer, Deputy Safety Officer or the appropriate emergency services officer
- Attend all required training
Football Steward Dress Code;
- Black or white polo-shirt/shirt and tie, black trousers and black shoes/boots.
- You will be supplied with a hi-vis jacket or vest on the day.
- If this dress code has not been adhered to, you may be turned away for work.
To understand their general responsibilities towards the health and safety and welfare of all spectators, other stewards ground staff and themselves